Refund Policy

This policy covers returns, refunds, exchanges, cancellations, damage claims, and missing-item reports for drinkware purchased from handibrix.com.

Return summary

• Return request deadline: 30 calendar days after carrier-confirmed delivery
• Damage report deadline: 7 calendar days after delivery
• Inspection time: 1–3 business days after the return arrives
• Refund posting: 5–15 business days after processing

Return eligibility

A return must be unused, unwashed, clean, and free from beverage residue, odor, scratches, chips, cracks, or wear. It must include the original packaging and every glass, lid, straw, brush, insert, and set component. Products altered, engraved, painted, or otherwise modified by the customer are not eligible.

Returns sent without authorization are not accepted.

Accepted reasons

• Shipping damage
• Verified manufacturing defect
• Incorrect item, size, style, quantity, or set received
• Missing glass or accessory
• Product materially differs from its listing
• Change of mind when all return conditions are met

Non-returnable conditions

We refuse or reduce refunds for requests submitted after 30 days; used or washed drinkware; glassware with residue, odor, chips, scratches, cracks, or missing pieces; incomplete sets; products damaged after delivery; customer-modified products; and items marked Final Sale, Personalized, or Non-Returnable before purchase.

Normal product characteristics

Minor differences in glass thickness, molded seams, base weight, texture, and dimensions occur during normal glass production. Screen settings also change perceived color. These differences are not defects when the item remains safe and functional.

Damaged, defective, or incorrect orders

Email us within 7 calendar days of delivery. Include the order number, an explanation, and clear photographs of the outer carton, shipping label, cushioning, complete set, and damaged or incorrect item. Keep all packaging and broken pieces until the review is closed.

After verification, we provide replacement pieces, a replacement set, an exchange, a partial refund, a full refund, or return instructions according to the documented issue.

Return steps

1. Email support@handibrix.com within the applicable deadline.
2. Provide the order number, item name, return reason, and required photos.
3. Wait for written authorization and the designated return address.
4. Pack each glass separately using the original dividers and cushioning.
5. Send the parcel with tracking and retain the shipping receipt.

Do not send returns to the business mailing address unless our support team provides that address in the authorization.

Return shipping

handibrix.com pays eligible return or replacement shipping when we sent an incorrect or incomplete order, or when shipping damage or a manufacturing defect is verified. The customer pays return shipping for change of mind, wrong size or quantity selection, or personal preference.

Refunds, exchanges, and cancellations

Approved refunds are issued to the original payment method within 1–3 business days after inspection. Banks and payment providers post refunds within 5–15 business days. Customer-selected expedited shipping and handling fees are non-refundable unless our error caused the return.

Exchanges are completed only when replacement stock is available. Otherwise, we issue a refund. A cancellation is accepted before warehouse processing starts. After picking, packing, label creation, or carrier transfer begins, the return procedure applies.

Contact information

handibrix.com
Email: support@handibrix.com
Website: https://handibrix.com/
2014 Capitol Ave, Suite 100
Sacramento, CA 95811
United States