Shipping Policy

This policy applies to all drinkware orders placed on handibrix.com, including beer glasses, highball glasses, cocktail glasses, juice glasses, tumblers, can-shaped glasses, reusable glass cups with lids and straws, and multi-piece glassware sets.

Shipping summary

  • Destination: Eligible addresses within the United States
  • Order processing: 1–3 business days after payment authorization
  • Standard delivery: 4–8 business days after shipment
  • Large or multi-box orders: 5–12 business days after shipment
  • Standard shipping: Free for eligible U.S. orders

Shipping coverage

We ship within the United States. We do not ship oversized glassware sets to PO Boxes, APO/FPO/DPO addresses, freight forwarders, ZIP codes without carrier service, or locations that refuse standard carrier delivery. An ineligible address will not receive a shipping option at checkout.

Processing rules

Orders are processed Monday through Friday, excluding U.S. federal holidays. Processing begins after payment authorization and ends when the carrier accepts the parcel. An additional 2 business days applies to bulk glassware sets, multi-parcel orders, inventory verification, reinforced packaging, address verification, fraud review, and peak holiday volume.

Delivery and carriers

USPS, UPS, FedEx, and regional ground carriers deliver our orders. We select the carrier according to parcel size, weight, destination, warehouse location, and service coverage.

The stated delivery periods apply under normal carrier conditions. Weather emergencies, carrier network interruptions, holiday congestion, and inaccurate customer address information extend the delivery date by the length of the disruption.

Shipping charges

Standard ground shipping is free for eligible U.S. orders. A customer-selected expedited upgrade is charged separately, and its price appears before payment confirmation. Free shipping does not cover rerouting, reshipping caused by an incorrect address, refused delivery, or an uncollected parcel.

Glassware packaging

Glassware is packed using individual sleeves, dividers, cushioning, inner cartons, and reinforced outer cartons. Lids, reusable straws, cleaning brushes, and other accessories are separated where needed. Keep the product, all accessories, and all packaging until inspection is complete.

Tracking and split shipments

A shipment confirmation and tracking number are sent to the checkout email address. Tracking activates within 24–48 hours after carrier acceptance. Orders divided into several parcels receive a separate tracking number for each parcel and can arrive on different days.

Address changes and cancellation

Email support@handibrix.com before warehouse processing finishes to request an address correction or cancellation. After packing, label creation, or carrier transfer begins, cancellation is closed. Carrier rerouting fees and reshipping charges caused by customer address errors are paid by the customer.

Damage, loss, and delivery problems

Inspect every glass and accessory immediately after delivery. Report broken, chipped, cracked, incorrect, or missing items within 7 calendar days. Include the order number and photographs of the shipping carton, label, internal packaging, and affected items. Do not discard broken pieces or packaging before review.

For a parcel marked delivered but not found, check entrances, parcel lockers, mail rooms, household members, neighbors, building staff, and the local carrier office. Contact support if it remains missing. After the carrier confirms loss, we issue a replacement when in stock or a full refund when replacement stock is unavailable.

Contact information

handibrix.com
Email: support@handibrix.com
Website: https://handibrix.com/
2014 Capitol Ave, Suite 100
Sacramento, CA 95811
United States