Contact Us

Contact handibrix.com for product details, order assistance, delivery questions, returns, refunds, or damage reports relating to our glassware.

Customer support

Email: support@handibrix.com
Response time: Within 24–48 business hours
Support hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time, excluding U.S. federal holidays

How we can help

• Glass capacity, dimensions, material, and set quantity
• Included lids, straws, brushes, and other accessories
• Order confirmation, tracking, and delivery status
• Address corrections and cancellation requests
• Broken, chipped, incorrect, incomplete, or missing orders
• Return authorization, exchange availability, and refund status
• Payment and checkout questions

Information required for order support

Include your order number, checkout email, product name, quantity, a clear explanation, and your requested resolution. For damage or incorrect-item reports, include photographs of the shipping carton, label, internal packaging, complete set, and affected items.

Damage deadline

Report delivery damage within 7 calendar days and keep all packaging and broken pieces until review is complete.

Return address notice

Do not mail a return to the business address unless support identifies it as the designated return address in written authorization. Unauthorized returns are refused or returned to sender.

Payment security

Do not email card numbers, security codes, bank details, or passwords. Complete payments only through the secure checkout on handibrix.com.

Business information

handibrix.com
Email: support@handibrix.com
Website: https://handibrix.com/
2014 Capitol Ave, Suite 100
Sacramento, CA 95811
United States